‘Your engineer James fitted a new cylinder in my mother in laws bungalow last week. I would like you to know that he has done a very good and neat job and we are very happy with his work. My mother in law has dementia and it would have been a bit difficult to work in these conditions. He was very professional dealing with this. I have worked in the construction industry for nearly 40 years and and as a site agent so I know a good job when I see one and his soldering is top class.’ -Mr Kite